“It’s important for a leader to judge the situation astutely as there is no one-size-fits-all approach to difficult conversations. As a rule, always prepare yourself before the conversation and do anticipate defensive feedback or dissent.”
MD & CEO, Sony Pictures Networks India
“Storytelling is a powerful leadership tool. When speaking in public, I like to draw upon my personal experiences because speaking from the heart is crucial to connecting with your audience. Also, adding a dash of humour to the speech lightens the mood and makes it more memorable.”
President & CEO, Schindler India Pvt. Ltd.
“I would recommend Business Etiquette to anyone who is serious about forging successful business relationships internationally.”
Deepak S Parekh,
Chairman, HDFC Group
“It should be read by every young professional.”
“I had a brief meeting with the CEO of IBM Inc. and I remember his fantastic presence. He had excellent social skills, was knowledgeable and 100% committed to every conversation he had. On the other hand, I have met several CEOs who had a weak presence, which is bad for building partnerships and relationships.”
Country Head Softbank India
"In a globalized world, with inda and indians being the objects of increasing attention, business etiquette can no longer be ignored."
Management Consultant and former Chairman,
SEBI, IDBI and UTI
"Many a good business deal has been aborted due to lack of business etiquette in the negotiation. This book would help to greatly mitigate that deficiency."
former Director, Tata Sons
"The ability to communicate effectively with senior leadership is an important skill for success. Leaders have an innate ability to sift fact from nonsense: they are quick to see through people, so do your homework before every meeting and go prepared with data and facts."
Chairman ECube Investment Advisors and ex-Brand Custodian, and Member - Group Executive Council, Tata Sons
"A book that will make a positive impact in the corporate world."
Chairman and Managing Director, Biocon Ltd.
"The core of building strong business relationships is a strong curiosity about the people you meet. To sustain these relationships you have to handle them with a lot of emotional maturity."
Vice Chairman, Everstone Capital and CEO, EverSource Capital
"When pitching to investors, a compelling pitch is one which displays your ability to discuss the uniqueness of your product or service crisply, without any buzz words."
Rehan Yar Khan,
Managing Partner, Orios Venture Partners
"Humans are emotional and one of their basic needs is to be treated fairly. During a tough conversation, if you focus on objective and facts, you can convince them that it is the right decision."
President, Rolls-Royce, India & South Asia
"It’s no more about authority, it’s about influencing and collaborating when doing business. Simply put, be respectful and get comfortable communicating & leading global teams in this virtual world."
Executive Director & Chief HR Officer, Hindustan Coca-Cola Beverages Pvt. Ltd.